This Privacy Policy explains how FaceTheory AI (“we”, “us”, or “our”) collects, uses, and shares information when you use our mobile application and related services (the “Service”).
If you have questions, contact us at: support@facetheoryai.com
1) Information We Collect
A. Account Information
- Email address (used to create your account and send a verification code).
- Verification information (one-time login codes and session details).
B. Photos and Facial Data (only if you choose to provide it)
If you upload a photo or use the camera, we process the image to provide features such as appearance ratings, progress tracking, and personalized insights.
- Your images are used solely to generate results within the app.
- We do not sell your photos or biometric data.
C. Health and Fitness Information (optional)
If you enter health or fitness-related details, we use that information only to generate your overall rating and progress insights inside the app.
D. Payment and Subscription Information
If you purchase a subscription, payments are processed securely by Apple through the App Store. We do not receive or store your full credit card number.
- Subscription status (active or expired)
- Product purchased (monthly or yearly)
- Transaction identifiers and timestamps
E. App Usage and Device Data
We may collect limited diagnostic and usage data to improve performance and reliability, such as crash reports and app version information.
2) How We Use Your Information
- To create and secure accounts (email verification)
- To provide ratings, progress tracking, and personalization features
- To confirm subscription status
- To improve app performance and prevent abuse
- To respond to support requests
3) How We Share Information
We do not sell your personal information. We may share limited information only in the following cases:
- With trusted service providers that help operate the app (analytics, hosting, diagnostics).
- With Apple for payment processing and subscription management.
- If required by law or to protect user safety.
4) Data Retention
We retain information only as long as necessary to operate the Service and comply with legal obligations. You may request deletion at any time.
5) Security
We implement reasonable safeguards to protect your data. However, no system is completely secure.
6) Children’s Privacy
FaceTheory AI is not intended for children under 13. If you believe a child has provided personal information, please contact us so we can remove it.
7) Your Choices
- You control whether to upload photos or enter health information.
- You may cancel subscriptions through your Apple ID settings.
- You may request account deletion at any time.
8) Contact Us
For privacy-related questions or data requests, contact: support@facetheoryai.com
9) Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be reflected by the “Last updated” date above.